BMC Health Services Research: Greco A, González-Ortiz LG, Gabutti L, Lumera D.
- Kindness positively influences so many elements and programs within healthcare organizations. When kindness is pervasive, there are better patient outcomes and work environments. This makes everybody, patients and the workforce, happier.
- When hiring and pulling together teams, healthcare systems must focus on and foster not only technical and organizational skills, but also social skills such as empathy and kindness.
This scoping review describes initiatives aiming to advance kindness in healthcare organizations. In addition to practical implications for healthcare management, this paper provides directions for future research.